​Agency Management Basics
The 4 most common business fraud schemes
Employee theft costs businesses an estimated hundreds of billions of dollars each year. Read more ...

Customer engagement: the next battlefield
Customer relationships are delicate. Loyalty is enormously valuable once you've earned it. Satisfied customers tell nine people how happy they are. Dissatisfied customers tell 22 people — a case of bad news traveling faster. …Read more

Turning insurance agents into marketing assets
Your employees are your insurance agency's greatest assets. Are you making the most of their expertise and enthusiasm in your marketing campaign?

What the New Federal Licensing Law Means to Insurance Agencies

Personal Auto Insurance Basics
What Is Covered by a Basic Auto Insurance Policy? Article
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Homeowner's / Renter's Insurance Basics
What Is Covered by Standard Homeowners Insurance? Article

Understanding Trees and Insurance: Tree Maintenance Video

Miscellaneous Personal Lines 
What Type of Insurance Do I Need If I'm Renting Out My Home? Article

Small Business Insurance Basics
Food Service Businesses

Errors & Omissions Prevention
Insurance Agency Prevails against former Client on Claim that Occurred after Non-Renewal ​

Insurance Fraud Prevention
Crime doesn't pay for the 2017 members of the Hall of Shame

10 red flags that could signal a fraudulent Auto claim
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​10 outrageous frauds that failed
Staged crashes endangers kids, tears apart families
http://www.insurancefraud.org/article.htm?RecID=3312

Ethics in the Insurance Industry
​Your mental attitude is the most dependable key to your personality.
Your view of yourself will greatly influence how others perceive you. If you are a confident, cheerful, positive person, your co-workers, friends, and family will be attracted to your personality. If you are unhappy, negative, and always complaining about your situation, others will be repelled. Even when at times you don’t feel very happy, by forcing yourself to behave in a positive fashion, you will find that you soon feel genuinely upbeat, because your subconscious mind doesn’t know the difference between an artificial emotion and the real thing. When you behave positively, you will positively influence everyone around you — including yourself.

Smile A While
​My dinner party was headed for disaster. One man, an insurance salesman, was monopolizing the conversation with a lengthy account of recent litigation involving himself. Since two other guests were lawyers, I was becoming increasingly uneasy.
"In the end," the salesman concluded, "you know who got all the money?" I cringed when he shouted, "The lawyers!"
There was embarrassing silence at the table. My heart was pounding until the wife of one lawyer said, "Oh, I do love a story with a happy ending!"

Insurance Coverage en Español
http://www.iii.org/es/insurance-topics/all-coverage-en-espanol

Insurance Needs of Young Singles
http://www.insureuonline.org/quiz_youngsingles.htm

Insurance Needs of Under 30
http://www.insureuonline.org/quiz_under30.htm

Insurance Needs of Young Families
http://www.insureuonline.org/quiz_youngfamilies.htm

Insurance Needs of Established Families
http://www.insureuonline.org/quiz_establishedfamily.htm

Insurance Needs of Domestic Partners
http://www.insureuonline.org/quiz_domesticpartners.htm

Insurance Needs of Seniors
http://www.insureuonline.org/quiz_seniors.htm

Insurance Needs of Single Parents
http://www.insureuonline.org/quiz_singleparents.htm

Insurance Needs of Grandparents raising Grandchildren
http://www.insureuonline.org/quiz_raisinggrandchildren.htm

Bicycle Insurance Quiz
https://www.youtube.com/watch?v=mTFhWezZ8MA

Water Damage: Test Your Water IQ
https://www.youtube.com/watch?v=41FFSi9Y4r4
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Homeowners Insurance Quiz
https://www.youtube.com/watch?v=vYcAVn8YlLE

Auto Insurance Quiz
https://www.youtube.com/watch?v=9CpoK0IqH18

#1 - Risk Overview

#2 - General Information

#3 - Business Personal Auto

#4 - Inland Marine

#5 - Employee Dishonesty

#6 - General Liability

#7 - Contractual Exposures

Is Additional Insured Status Just A Technicality?
An insurer denied coverage for a contractor. The carrier held that the contractor was not owed coverage as it was not explicitly shown under a written agreement to be an additional insured. The contractor, seeking reimbursement after being sued by a city for negligent work, sued the insurer for recovery.
Click here to see whether the courts agreed that the contractor was eligible for coverage.

#8 - Commercial Umbrella

#9 - Business Auto

#10 - Workers Compensation

#11 - Surety Bond Requirements

#12 - Builders Risk

Click Here to continue to Lesson #2