Agency Management Basics
The 4 most common business fraud schemes
Employee theft costs businesses an estimated hundreds of billions of dollars each year. Read more ...
Customer engagement: the next battlefield
Customer relationships are delicate. Loyalty is enormously valuable once you've earned it. Satisfied customers tell nine people how happy they are. Dissatisfied customers tell 22 people — a case of bad news traveling faster. …Read more
Turning insurance agents into marketing assets
Your employees are your insurance agency's greatest assets. Are you making the most of their expertise and enthusiasm in your marketing campaign?
What the New Federal Licensing Law Means to Insurance Agencies
Personal Auto Insurance Basics
Homeowner's / Renter's Insurance Basics
What Is Covered by Standard Homeowners Insurance? Article
Understanding Trees and Insurance: Tree Maintenance Video
Miscellaneous Personal Lines
Small Business Insurance Basics
Errors & Omissions Prevention
Insurance Fraud Prevention
Staged crashes endangers kids, tears apart families
Ethics in the Insurance Industry
Your mental attitude is the most dependable key to your personality.
Your view of yourself will greatly influence how others perceive you. If you are a confident, cheerful, positive person, your co-workers, friends, and family will be attracted to your personality. If you are unhappy, negative, and always complaining about your situation, others will be repelled. Even when at times you don’t feel very happy, by forcing yourself to behave in a positive fashion, you will find that you soon feel genuinely upbeat, because your subconscious mind doesn’t know the difference between an artificial emotion and the real thing. When you behave positively, you will positively influence everyone around you — including yourself.
Smile A While
My dinner party was headed for disaster. One man, an insurance salesman, was monopolizing the conversation with a lengthy account of recent litigation involving himself. Since two other guests were lawyers, I was becoming increasingly uneasy.
"In the end," the salesman concluded, "you know who got all the money?" I cringed when he shouted, "The lawyers!"
There was embarrassing silence at the table. My heart was pounding until the wife of one lawyer said, "Oh, I do love a story with a happy ending!"
Insurance Coverage en Español
This Lesson Sponsored By