Agency Management Basics

Better selling: 10 tips, from prospecting to closing
10 solid ideas on how to sell better, from finding new business, to presenting to clients, to saving deals about to go sideways....Read more

5 steps to develop and strengthen the customer experience
It is time to become more accessible, more responsive and more personal with customers. Here's how to do that....Read more

How local insurance agents can win back technophiles
It’s time that business owners, including local insurance agents, embrace the technology genie rather than futilely willing it back into the bottle.

Personal Auto Insurance Basics

What are my rights when filing a claim?

Homeowner's / Renter's Insurance Basics

8 tips for preventing dog bites
In honor of National Dog Bite Prevention Week, here are some some ways to bring canine claims to heel.…Read more

Securing Your Home Against Burglary

The i's on Insurance: Your Homeowners Coverage Video

Miscellaneous Personal Lines 

Lightning Coverage and Safety

Small Business Insurance Basics

Internet Businesses

Errors & Omissions Prevention

E&O Tip on "Have you looked lately how you are promoting yourself and your agency?" http://agentsofamerica.org/page.php?id=1593

Insurance Fraud Prevention

Cop breaks oath, law with serial car cops
http://www.insurancefraud.org/article.htm?RecID=3457

10 Red Flags that could Signal a Fraudulent Auto Claim
Not every claim involves fraud, but there are a few indicators that could warrant a closer look. Read more

Believe it or not: The ‘Coverage for Dummies’ Hall of Fame
Many people see liability insurance as a way to compensate them for their poor judgment. Take a look at some of the cases that made the “Coverage for Dummies” Hall of Fame.…Read more

Ethics in the Insurance Industry

​A closed mind stumbles over the blessings of life without recognizing them.
To the untrained eye, a geode looks pretty much like an ordinary rock. But a trained geologist knows that inside the geode there is a beautiful crystal lining. The story is the same for those who refuse to examine new possibilities because their minds are closed. Life’s greatest opportunities, like the geode, often come in ordinary packaging. Do not allow yourself to become such a creature of habit that you simply go through the motions and let life happen to you. Just taking a new route to work, putting together a jigsaw puzzle, reading a newspaper instead of watching television, or visiting a museum at lunchtime will stimulate your thought processes and may help you open your mind to new possibilities.

Smile A While

A life insurance agent was completing an application and got to the part on health history. He asked his client how his grandfather died. This was his client's startling answer: "I want to die in my sleep like my grandfather...Not screaming and yelling like the passengers in his car."

Insurance Coverage en Español
http://www.iii.org/es/insurance-topics/all-coverage-en-espanol

​Have you enjoyed at least 24 hours of Edu-Tainment?
If yes, you are welcome to take the Final Exam below 

​​Download Affidavit 
​before taking Final Test
Exam Monitoring Requirements: 
Monitored State - Exams must be taken in the presence of a Disinterested Third Party. The state defines a "disinterested third party" as someone with no family or employment relationship to the student or in the same "income stream" as student and must be at least 18 years of age.

If you take the exam without a monitor present you will not receive CE credits and will have to retake the exam with a monitor present.

Notice to the Monitor: The monitor must confirm the identity of an unknown student with a photo ID.
You can fax the Affidavit to (770) 783-8226 or scan and e-mail to eddie@FYIExpress.com.
I'll upload the CE after receiving the affidavit.
Good luck to you,
Eddie K. Emmett

24 hours CE On Demand Exam
This is the final exam that goes with the 24 hours CE On Demand Lessons.​
Course #46703 approved by Georgia Department of Insurance for 3 hours Ethics & 21 hours P&C CE.
It consists of 51 questions drawn from the same content.
You must correctly answer at least 70% to earn 21 hours P&C & 3 hours Ethics CE.